Posts Tagged ‘delivery hassles’
Hope Springs
Like the first sprout of green growth breaking through the blanket of leaves on the forest floor, reaching toward the rays of sunlight, I was full of anticipation for the scheduled delivery of my new electric lawn tractor yesterday. Seeking to assure my plan would work smoothly, I called the store in Prescott to check in and let them know this would be the day I was expecting delivery.
I was told they had received an email from the delivery company confirming that fact. The person on the phone said he could call me to let me know when the tractor got picked up. When my phone rang while I was out tending to the horses at noon, it was from the delivery company driver telling me he was 30 minutes from arrival.
Filled with hope for the approaching conclusion of this complicated purchase process, I didn’t question that the call came from the delivery company, not the store. Since I was already out with the horses and the driver would be arriving soon, I chose to wait with them and watch for the truck. The horses were understandably jumpy because the gusting wind was blowing the falling ice pellets with extra force and thunder overhead added dramatic effect.
Soon the precipitation transitioned into a heavy downpour that roared on the metal roof of the barn. I was happy to see the horses chose to endure the noise and stay under the overhang through the worst of the rain. It was taking the delivery driver longer than 30 minutes but in this weather, the driving would become slower going.
The SUV that finally pulled up our driveway looked too small to be bringing my tractor. The man asked where my tractor was located. I figured he was a helping hand who beat the truck to our location. No, he told me he was here to assemble my tractor (which I know simply involves bolting the seat on and attaching the steering levers). I asked if he had gone to the store first. No, he had come from Milwaukee! (300 miles away on the other side of the state of Wisconsin.)
Well, that explained why the store hadn’t called me to report the tractor had been picked up.
Too bad I didn’t just install a hitch on my car and rent a trailer to pick up the tractor myself two weeks ago.
The driver told me he would need to contact his office, reschedule my delivery, and he would call me back. Around dinnertime, while I was ankle-deep in mud scooping up manure, my phone rings with a call from Tennessee. It’s the delivery company calling to check if my tractor had arrived as scheduled. She was definitely looking forward to my happy reply and sounded totally shocked and was very apologetic to learn of the mixup.
I hope to find out tomorrow what their new delivery date will be. I definitely didn’t need the mower today but if the weather forecast for high temperatures to hit the 60s(F) this weekend and 70s next Tuesday proves accurate, lawn mowing will become a thing again real soon.
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Perfect Delivery
Surely, we are not unique in mentally steeling ourselves for the typical hassles related to scheduled deliveries. Way back in January, Cyndie was told she could expect our washer and dryer delivery near the end of March. We both took that prediction with a healthy dose of pessimism.
Amid the continued supply chain disruptions and ongoing pandemic, an upright freezer we bought was delayed month after month for nearly a year. We had little reason to trust the washer/dryer would be any different.
Alas, we were pleasantly wrong.
Cyndie periodically received messages alerting delivery progress, culminating with notice of an 8 to noon block on Wednesday morning. Then she got a call that they were 30 minutes out. They arrived right on time.
The question remained, did they have the installation accessories Cyndie ordered to convert the dryer for propane gas? Yes, they did.
As noted in the delivery confirmation message, the delivery crew could not install the propane fitting. Having prepared for this, Cyndie had contacted our local plumber to make, and guarantee, all the propane connections. They predicted he would be able to stop by before the end of the day.
The delivery crew loaded up our old appliances and took away all the packaging trash from the new ones. They made all the water connections and ran the washer to verify everything was in order.
A short time later, the plumber showed up and completed the dryer installation, letting it run long enough to confirm there were no gas leaks.
From beginning to end, everything transpired as perfectly as we could possibly imagine.
Color us very happy to discover our fears of a more troublesome outcome were entirely unwarranted.
The new washing machine will have a chance to prove its mettle very soon given the muddy conditions we continue to face outside.
In the last two days, we have received periods of heavy rain, including some lightning and thunder, followed by moments of sleet and slushy snow. The temperature has been hovering at the freezing point, and the water dripping off the fence wires was beginning to form cute little icicles.
When even the slightest breeze moved the tops of trees, similar frozen drips came clattering down.
I’m looking forward to a perfect delivery of some warm, sunny spring days very soon. Is that asking too much?
I hope not.
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Relative Something 