Posts Tagged ‘condolences’
Praising Chewy
It is unfortunately rare to hear as many stories about good customer service as there are bad experiences out in the world. Cyndie and I have a new appreciation for our primary online source of pet supplies after receiving exceptional support from the Customer Service personnel at Chewy.com.
When we struggled with treating our dog, Delilah’s mysterious illness that eventually took her life this month, Chewy was there for us before and after. Our veterinarian prescribed a special food that Chewy was able to provide, as long as we showed them the instructions from a vet.
Prior to Delilah getting sick, Cyndie had just ordered a new 50 lb. bag of dry food and a box of canned food. That package was delivered to us after Delilah started vomiting regularly. The only reason we opened the box was that it also contained some pill pockets that we tried when attempting to treat Delilah’s stomach with meds.
After nothing worked and we chose to end Delilah’s suffering, Cyndie contacted Chewy to ask if we could return the unopened box of prescribed food. The response she received surprised both of us.
Offering heartwarming condolences to start, with no return required they credited us not only for the order of special food but also for the previous purchase of foods that Cyndie hadn’t even asked about. They suggested we donate the food to a local rescue or shelter in Delilah’s memory.
A few days later, we received a delivery of roses from Chewy with further condolences for our loss.
Granted, our perception is soaked in emotion, but the understanding that Chewy as a company has demonstrated in this instance has put them on a pedestal of customer service greatness for us that is going to be hard to beat.
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Just Love
Certainly, there could be worse things to keep coming back to, but my mind has begun to develop a healthy habit of naturally settling on thoughts about sending and receiving LOVE amid the swirl of good and bad circumstances that wash over us with unrelenting regularity.
We learned last night of an unexpected death among our extended family, all too close to the time of Cyndie’s dad’s passing that has everyone already raw with grief. The increasing infection rate of the coronavirus pandemic is pressing firmly against the frustrations of being locked down for months and disrupting dreams of resuming some previous activity.
Plans for the fall are far from settled as to whether schools will be able to open safely and entertainment venues will figure out a way to host events.
It is almost becoming a physically painful thing to not be able to hug people, on top of the ever-awkward absence of a genuine handshake.
Still, we are showered with ongoing blessings that become more precious with each pause for acknowledgment. The gestures of condolence that have arrived in the last two weeks have warmed our hearts.
Last Sunday, Cyndie and I worked on preparing the brooder for the anticipated arrival of 12 new day-old chicks this month. As hard as the loss of birds is on my tender wife, she couldn’t stop herself from ordering more. New life is coming to Wintervale again!
Summer is in full swing in all its glory around our land, regardless of the recent loss of some big trees. We’re preparing to host travelers we’ve not met before from my virtual community, Brainstorms, in the days ahead. We offered a free parking spot for their small RV on their trek home that is taking them right past our neighborhood on the interstate.
I keep imagining how pleasant it would be if the news media took several days off from mentioning anything a certain person says or does and simply focused on news that matters without any distractions or fabricated drama. I do struggle to muster enough love to offset the disturbance that rolls out of the nation’s capital like the irritation of a lingering dead skunk smell.
The high heat and excessively oppressive tropical dewpoint temperatures are hanging around lately even longer than skunk odors, which is definitely exacerbating the angst of those who lack artificial cooling in their homes.
There is good and bad roiling around in a weird mix. What can we do to cope effectively but love?
Just love.
It sure can’t hurt to try.
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— special love goes out to Carlos today for his sorrow and loss —
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Relative Something 